Intern, Best Way Travel, Cairo, Egypt
Impact of This Internship on My Career Goals
Best Way Travel, located in the heart of Cairo, Egypt, is one of the leading travel agencies in the country since 2004. This travel and tourism agency is specialized in handling inbound tours from a wide range of countries around the world, i.e. Egypt, Jordan, Israel, Turkey, and Tanzania. Best Way Travel aims to provide their clients with a combination of comfort, convenience, as well as security without emptying their bank accounts. In addition to providing excellent service at an affordable price, this agency also customized personalized holiday packages for both individuals and groups of people.
As an intern working for Best Way Travel, I was given the opportunity to work with a team to create packages for the agency that were strategically designed to capture the interest of Indians, Tanzanians, Americans, Canadians, Australians, and Spanish citizens of a variety of touristic wonders located in Egypt. This was possible through market research tailored to attract the interest of each population. Since customer service is a crucial aspect to the agency, my daily activities consisted of handling phone calls, managing appointments, as well as replying to emails to better meet the needs of each client. In addition to my daily activities and drafting of packages, I was also given the opportunity to help create marketing strategies and apply them in the form of presentations in order to appeal to future clients and tourism companies abroad. This was done by accessing the travel agents’ association website to grasp helpful information of a wide variety of companies located within the countries stated above to better market the packages the company offers. By collecting such data, I was then able to contact these companies by phone or email to get in touch with representatives in an attempt to appeal to their clients’ travel interests. As a student studying global business with a track in marketing, this internship was especially helpful to me as it allowed me to develop my skills of dealing and communicating with different cultures around the world. My daily interactions with clients of different backgrounds strengthened my knowledge of different backgrounds and has allowed me to better understand the value of good customer service within a company. In addition, these interactions have also enhanced my ability to work under stress and successfully solve problems within a given time frame. Moreover, working in a team that included multiple people with different cultures was a great experience.
Overall, since my ultimate career goal is to become an international trade specialist which involves a great deal of traveling as well as requires experience in dealing with a wide variety of cultures, this internship helped me gain experience within a professional work-setting under supervision within the international business arena.
